Complete Order Editing After Checkout

Let customers fix mistakes, add products, and complete order edits—without contacting support

01

Update Shipping Address & Phone

Let customers fix incorrect shipping details and phone numbers after checkout—no support tickets required.

Impact: Fewer delivery failures
02

Edit Order Line Items

Customers can update quantities, replace products or variants, and remove unwanted items before fulfillment.

Impact: Fewer cancellations
03

Add Products to Order

Capture last-minute add-ons by letting customers add products to an existing order.

Impact: Higher AOV
04

Apply Discount Code

Allow customers to apply a forgotten discount code after checkout instead of canceling the order.

Impact: Saved sales
05

Send Invoice by Email

Send updated invoices instantly so customers can complete payment without delays or follow-ups.

Impact: Faster payments
06

Update Delivery Instructions

Customers can add or change delivery notes to ensure smooth, first-attempt delivery.

Impact: Fewer delivery issues
Customers updating shipping address and phone number after checkout on Shopify

Eliminate Address Change Support Tickets

Zero-Effort Address & Phone Updates: Customers can instantly correct their shipping address and phone number after checkout—without contacting support or waiting for manual changes.
Reduce Failed Deliveries: Prevent lost packages, courier issues, and return-to-origin orders caused by incorrect addresses or missing phone numbers.
Support Tickets, Solved Automatically: Turn one of the most common post-purchase requests into a self-serve experience that runs without your team’s involvement.
Safe & Fulfillment-Friendly: Updates apply only before fulfillment, ensuring warehouse operations stay smooth and orders ship with accurate customer details.

Reduce Post-Purchase Requests for Quantity & Product Changes

Quantity Changes Without Support: Customers can increase or decrease item quantities after checkout, saving your team from handling simple adjustment requests.
Replace Wrong Products Instantly: If a customer ordered the wrong product, they can swap it themselves—no emails, no cancellations, no reorders.
Variant Replacement Made Easy: Customers can change size, color, or style directly on their order, preventing costly returns and exchanges.
Remove Items Before Fulfillment: Allow customers to delete unwanted products from their order before it ships, keeping orders accurate and customers happy.
Customers editing order line items on Shopify order status page
Customers adding products to an existing Shopify order after checkout

Increase Revenue After Checkout

Capture Last-Minute Add-Ons: Customers can add forgotten or complementary products to their existing order, turning second thoughts into extra revenue.
Boost Average Order Value: Enable post-purchase additions without forcing customers to place a new order or go through checkout again.
No Extra Orders to Manage: Added products are merged into the same order, keeping fulfillment, packing, and shipping simple.
Frictionless Buying Experience: A smooth, one-click add-to-order flow encourages impulse purchases while the buying intent is still high.

Let Customers Apply a Discount Code After Ordering

Recover Hesitant Customers: Allow shoppers to apply a valid discount code after checkout instead of canceling or contacting support when they forget a promotion.
Reduce Refund & Reorder Requests: Eliminate "cancel so I can use my code" emails by letting customers apply discounts directly to their existing order.
Increase Conversion Confidence: Shoppers complete checkout faster knowing they won’t lose a valid discount, reducing hesitation at the final step.
Discounts, Applied Cleanly: The updated price reflects instantly on the order and invoice, keeping billing, accounting, and fulfillment aligned.
Customers applying a discount code to an existing Shopify order after checkout
Sending updated invoice to customer by email from Shopify order

Send Updated Invoices to Customers by Email

Close Payments Without Follow-Ups: Send invoices instantly by email so customers can complete payment without waiting for manual reminders or support responses.
Perfect for Order Changes: Automatically reflect updated prices after edits like product additions or discounts, ensuring customers always see the correct amount.
Reduce Abandoned Payments: A clear, professional invoice in the customer’s inbox removes confusion and speeds up payment completion.
Professional & On-Brand: Invoices are sent directly from your store, maintaining trust and a seamless post-purchase experience.

Avoid Delivery Confusion

Clear Instructions for Couriers: Customers can add or update delivery instructions like gate codes, landmarks, or preferred delivery notes to avoid missed or delayed deliveries.
Fewer Delivery Issues: Accurate instructions help couriers deliver successfully on the first attempt, reducing returns, re-delivery costs, and customer complaints.
No Support Involvement: Customers update delivery notes themselves instead of emailing or calling your team for small but critical changes.
Fulfillment-Friendly Updates: Instructions are attached directly to the order, ensuring your fulfillment team always has the latest delivery details.
Customers updating delivery instructions on Shopify order status page

See how the Order Editing feature works on the Shopify order status page
through a frontend feature walkthrough—built for a smoother customer experience.

Meet the people thriving with Custlo

SwiftDoctor

Great service. We need some coding doing to ensure the app worked smoothly and the team were able to integrate this seamlessly. Thank you!

July 30, 2025

Colibri

Thank you to the support team for quickly resolving the issue. You helped adjust the link and fix the necessary functionality. Everything is working perfectly now. Much appreciated!

July 17, 2025

NN Vapor

Nice and useful app, support team help me a lot, they solve issues in a short time.The only downside is that the data entered by the customer according to the set fields cannot be exported as intermediary field information. Hopefully, this feature can be developed soon.

July 31, 2025

Floral Essence Gifts

I give this app 5 stars because it Simplified Everything For Me. It is an excellent app and would recommend it to everyone.

January 11, 2025

VintageEcoes

wonderful app.. i tried everything for customer accounts and this is the best no doubt.. Easy to install, smooth layout and quick and great support to style a little css :) Everything i needed at best pirce!

June 27, 2023

Mutta

Sunil R's Support is excellent.
The app is very good at keeping my Page Clean And Organized and integrating with other apps to make it easy for customers to use.

September 17, 2024

Özel Beslenme

Really good app and customer service, they fixed every issue I had. The plan change, they Integrated With The Other App that I have. I'm very satisfied.

September 12, 2023

Vita Health Fresh Market

Easy and user friendly to create more options on Customer Account & Profiles. Recommended this app. It fills gap where Shopify default features can not do. Some amazing features with lots of customization options. Absolutely love it.

November 8, 2024

LIZA VETA

A very good app, easy to use, navigate, nice design, very customisable and helpful customer service!

March 9, 2023

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