Overview
Just Bite Me Meals, a subscription-based meal delivery service, wanted to create a smooth, branded, and user-friendly customer experience. Their primary goal was to give customers quick access to all essentials—orders, rewards, and subscriptions—directly from the account page.
Challenges
- Default Shopify customer accounts lacked personalization and brand consistency.
- Customers needed to switch between multiple apps to manage subscriptions, rewards, and order history.
- The business required a centralized hub to improve engagement and loyalty.
Solution with Custlo
Since adopting Custlo in December 2024, Just Bite Me Meals has transformed their customer account page with:
- Branded Layout: Customized design aligned with brand colors for a cohesive look and feel.
- Order Details Display: Clear order history and details directly accessible in the account page.
- Smile Rewards Integration: Customer loyalty points are displayed within the account, motivating repeat purchases.
- Loop Subscriptions Integration: Direct link to manage subscriptions, making it simple for customers to pause, update, or renew their meal plans.
- One-Stop Convenience: All key features—orders, rewards, subscriptions, and account info—conveniently available in a single dashboard.
Results
- Enhanced customer satisfaction with a streamlined, all-in-one account hub.
- Boosted loyalty program engagement through visibility of Smile Rewards points.
- Higher subscription retention rates thanks to easier management via Loop Subscriptions.
- Stronger brand consistency and trust by aligning the account page with brand identity.
Takeaway
By leveraging Custlo – Customer Accounts, Just Bite Me Meals has created a centralized, branded, and user-friendly account experience that keeps customers engaged, loyal, and in control of their journey.