Overview
Vinylacy is a growing e-commerce brand specializing in vibrant, personalized vinyl products — from custom decals to unique gift items. As the business scaled, Vinylacy aimed to modernize its customer account experience while continuing to operate under Shopify’s Legacy Customer Account system.
Objective
- Ensure full compatibility with Shopify Legacy Customer Accounts
- Maintain consistent branding and a cohesive visual identity
- Provide a feature-rich alternative to Shopify’s default account interface
- Enable easy setup and management without heavy development work
Solution with Custlo
Vinylacy chose Custlo to power their customer account experience — leveraging its flexible design and feature set to modernize their interface without disrupting store operations or customer workflows.
Features Enabled:
- Branded login, register, and password reset pages
- Streamlined view of order history
- “Reorder” and quick contact buttons
- Editable customer profile and address fields
- Tab-level visibility controls for a cleaner interface
Results
Within a short period, Vinylacy saw tangible improvements across user engagement and account usability.
| Area | Before Custlo | After Custlo |
|---|---|---|
| Customer account engagement | Limited | Significantly improved |
| Profile updates | Manual and low usage | Simplified and more frequent |
| Repeat orders | Infrequent | More consistent via “Reorder” |
| Branding consistency | Basic default layout | Fully aligned with store design |
Conclusion
By adopting Custlo, Vinylacy successfully elevated its customer account portal — bringing a modern, branded experience to Shopify Legacy accounts with minimal disruption. Custlo delivered the control and customization they needed to better serve their growing customer base.
Key Takeaway:
Vinylacy modernized its Shopify Legacy customer account experience without the need for full migration — proving that exceptional UX is achievable with the right tools in place.