Overview
SwiftDoctor, operating on the Shopify platform, is a trusted online healthcare provider offering fast, accessible, and discreet medical services. As a digital clinic and pharmacy, it allows patients to consult healthcare professionals and receive treatments from the comfort of their homes. SwiftDoctor emphasizes personalized care, medication guidance, and is regulated by respected bodies like the GPhC and CQC — ensuring credibility and high-quality service.
To elevate their customer experience, SwiftDoctor sought a powerful account management solution that could align with their unique healthcare workflow. After selecting Custlo, they encountered integration challenges due to store-specific customizations — but these were swiftly addressed through close collaboration with the Custlo support team.
Requirement
- A smooth, branded customer account experience that matched their telehealth brand.
- Seamless integration with existing store logic without disrupting patient care flow.
- Custom coding to ensure compatibility and maintain performance.
- Reliable, fast support with zero downtime during setup.
Solution
After installing Custlo, the SwiftDoctor team worked directly with Custlo’s technical experts to guarantee full platform integration.
Key Actions Taken:
- Identified compatibility issues within SwiftDoctor’s existing theme and Shopify setup.
- Deployed custom code to align Custlo’s components with SwiftDoctor’s user flow.
- Ensured UI/UX consistency across all account-related interfaces.
- Provided rapid technical fixes and completed integration without service disruption.
Results
SwiftDoctor was fully onboarded within a short timeframe, and the team expressed strong satisfaction with the results.
5-Star Review:
“Great service. We needed some coding done to ensure the app worked smoothly, and the team was able to integrate this seamlessly.”
Key Outcomes:
| Area | Result |
|---|---|
| Integration Time | Completed quickly with custom support |
| User Experience | Smooth, intuitive, mobile-friendly |
| Technical Adjustments | Fully implemented by the Custlo team |
| Satisfaction | ⭐⭐⭐⭐⭐ (5/5) |
Conclusion
SwiftDoctor’s implementation of Custlo showcases the app’s technical versatility and reliable support. Even with industry-specific challenges, Custlo delivered a custom-tailored account solution — empowering SwiftDoctor to maintain high service standards while enhancing the digital experience for their patients.
Key Takeaway:
With expert support and flexible customization, even healthcare brands can unlock powerful customer account features on Shopify through Custlo — without compromising security, care quality, or branding.