Introduction
Colibri Sale is a premium lifestyle and home decor brand known for its carefully curated, sustainable products. With a strong emphasis on customer satisfaction and repeat purchases, Colibri recognized early on that a seamless customer account experience was crucial to their growth strategy.
In search of a flexible, feature-rich solution to manage customer accounts on Shopify, Colibri Sale partnered with Custlo. After one year of using the app, the results have been not only measurable — but transformational.
Background
Colibri Sale needed more than just Shopify’s default customer account pages. They were looking for:
- A branded login and dashboard experience
- Easy login
- Loyalty display, order tracking, and upsell opportunities
- Tools to personalize customer touchpoints
Custlo emerged as the ideal solution — supporting both Shopify's New and Legacy accounts, while offering full control over UI, data fields, and promotions.
Implementation Overview
The Custlo team collaborated with Colibri Sale to implement a custom setup:
Key Features Deployed:
- Custom login/register pages with brand styling
- OTP and Magic Link login for frictionless access
- Promotional banners and upsell widgets in the account page
- Loyalty point integration
- Editable profile sections and order tracking
Results After 1 Year
| Metric | Before Custlo | 6 Months In | After 1 Year |
|---|---|---|---|
| Login success rate | 68% | 88% | 94% |
| Repeat purchase rate | 22% | 30% | 37% |
| Customer support queries (login issues) | 40/month | 18/month | 6/month |
Colibri’s team also reported better internal insights due to the use of custom fields and streamlined customer profile data.
Customer Feedback
“Thank you to the support team for quickly resolving the issue. You helped adjust the link and fix the necessary functionality. Everything is working perfectly now. Much appreciated!”
This reflects not only the value of the platform but the responsiveness and dedication of Custlo’s support team — which has been a core part of Colibri’s smooth experience.
Conclusion
One year into using Custlo, Colibri Sale has:
- Enhanced its customer account experience
- Reduced login and support issues
- Improved customer loyalty and repeat purchase behavior
- Created a branded, conversion-ready account section
Next Steps
- Implement smart segmentation for banners
- Test store credit and re-order features
- Integrate customer testimonials into dashboards
Final Takeaway
Custlo helped Colibri Sale turn their customer account page into a high-impact engagement hub — with strong results and happy users to show for it.