Add Custom Tabs to Shopify Customer Portal (The Complete Guide for 2026)

If you run a Shopify store in 2026, customers expect more than a basic login page and an order list. They expect a personalized, intuitive customer portal that feels like a natural extension of your brand.

Unfortunately, Shopify’s default customer account area is extremely limited. You can’t rearrange navigation, add new sections, highlight important features, or guide customers through their journey without custom development.

This creates a serious gap in usability, branding, and overall customer experience — a gap most merchants feel once their store starts growing.

In this guide, you’ll learn how to add custom tabs to the Shopify customer portal using Custlo, without editing Liquid, writing code, or hiring a developer.

Shopify’s default customer portal gives merchants only the absolute basics:

• Profile
• Orders
• Addresses

Modern shoppers expect much more from their account dashboard. They want quick access to:

• Recently viewed items
• Top ordered products
• Reward and cashback history
• Loyalty benefits
• Smart assistance inside their account

Shopify does not offer this functionality out of the box. Adding even a simple custom tab requires Liquid edits, API calls, and ongoing maintenance — which is not scalable for most merchants.

The Hard Way (Shopify Default)

To add new sections or tabs, merchants must rely on custom development:

• Edit Liquid templates
• Write custom scripts
• Maintain changes through theme updates
• Depend on developers for every improvement

This approach is time-consuming, expensive, and difficult to scale.

The Custlo Way (No Coding)

Custlo removes all technical barriers. Merchants can add and manage custom tabs directly from a visual interface — no Liquid, no APIs, no developer dependency.

My Profile

A cleaner, more intuitive version of the default Shopify profile section, designed for better usability.

Orders

Displays order history with visible order counts, giving customers instant clarity and reducing order-related support tickets.

Addresses

Makes it easier for customers to manage multiple delivery locations without confusion.

Recently Viewed

Allows customers to quickly return to products they browsed earlier — a powerful conversion booster not available in Shopify by default.

Top Ordered Products

Highlights frequently purchased items, making reordering effortless for repeat buyers.

Cashback

A dedicated tab to track earned cashback and savings, increasing loyalty without external reward systems.

AI Assistant

Provides intelligent, in-portal assistance without relying on live chat or delayed responses.

Custlo’s most powerful feature is the ability to add completely custom tabs such as:

• Wishlist
• Loyalty
• Rewards
• Member Benefits
• Any brand-specific page

These tabs integrate seamlessly into the existing navigation, maintaining a consistent layout and user experience.

1. Decide which custom tab you want to add (Wishlist, Loyalty, Rewards, etc.)
2. Open the Custlo dashboard
3. Add a new custom tab from navigation settings
4. Name the tab and define its content
5. Save — the tab appears instantly in the customer portal

The new tab sits alongside existing sections like Orders, Addresses, Cashback, and AI Assistant.

• Higher customer engagement
• Fewer support tickets
• Stronger loyalty and repeat purchases
• Faster setup compared to custom coding
• A more professional, modern customer experience

In 2026, your Shopify customer account is just as important as your homepage. Customers return here to track orders, check rewards, and revisit products.

Custlo makes it easy to transform this space into a powerful, branded, and fully customizable customer portal — without technical complexity.

Start your 14-day free trial on the Shopify App Store and give your customers an account experience they’ll love returning to.